Refund policy

Should you need to return an item please first use the ‘Contact Us’ page and explain the problem. We will endeavour to fix any problems that arise from your order.

Returns must be made within 28 days of receipt, must be in their original condition with all tags attached.

Faulty items

We only want to deliver top quality goods to our customers, so if you find that something in your order is defective or faulty, please return the item to us within 28 days of receiving your parcel. If you contact us through the ‘Contact Us’ page, please provide the following details: your name, order number, contact number, product name and the issue with the faulty item. We can then organise for the goods to be replaced if required.

Incorrect item

We sincerely apologise if you receive an item you did not order. Please return the item to us within 28 days of receiving your parcel. If you contact us through the ‘Contact Us’ page, please provide the following details: your name, order number, contact number, product name and description of the incorrect item. We can then organise for the goods to be replaced if required.

When you will receive your refund? 

Should you require a refund, we will process your returned goods onto our system within 5 working days of receipt of your parcel and we will confirm receipt upon arrival. 

We make repayments within 5 days of receipt of your parcel.  Please be patient, it can take up 14 days for the refund to be returned.  The time varies depending on which bank or card issuer you have.  We will credit your refund to the same card you used when placing the order.

Items not accepted for return unless faulty:

• Tights
• Leotards
• Socks